Welcome to Flowers Hoddesdon. By placing an order through our website, you are agreeing to be bound by the following Terms & Conditions. These terms apply to all online flower delivery customers within Hoddesdon and the surrounding areas. Please read them carefully before confirming your order. If you have any questions about these Terms & Conditions, please refer to this page or contact us through the available channels.
Our website and services are intended for customers who are at least 18 years old, or for those who are legally able to enter into binding contracts under UK law. By placing an order with Flowers Hoddesdon, you warrant that you meet these eligibility requirements.
These Terms & Conditions apply to all customers using our online flower delivery services in Hoddesdon and the surrounding areas. Our delivery area will be specified during the order process. Orders requested for addresses outside of our delivery zone may not be accepted, or additional terms may apply.
To ensure a smooth flower delivery service in Hoddesdon and surrounding areas, please follow our established order process:
Once your order is successfully submitted and payment is processed, you will receive an order confirmation via our website or your chosen communication method. Please note that all orders are subject to availability. We reserve the right to substitute flowers or products of equal or greater value if your chosen items are unavailable, due to seasonal or supply reasons. If a significant substitution is necessary, we will attempt to contact you for approval prior to dispatch.
Payments for online flower orders must be completed in full at the time of placing your order. We accept major debit and credit cards, and may offer additional payment options as indicated at checkout. Payment transactions are processed securely using encrypted technology compliant with UK e-commerce regulations. Your card or payment data will not be stored on our servers beyond the processing of your transaction.
All prices listed on our website are stated in British Pounds Sterling (GBP), and include VAT where applicable unless otherwise indicated. Delivery charges, if applicable, will be clearly displayed and added to your total before you complete the purchase.
If your payment fails or is declined for any reason, your order will not be processed until full payment is received. Flowers Hoddesdon reserves the right to cancel any order for which payment is not received or is suspected of being fraudulent.
Flowers Hoddesdon is committed to providing reliable and punctual flower deliveries across Hoddesdon and nearby areas. Delivery availability, timeframes, and charges are clearly stated at checkout and are subject to change, particularly around peak periods such as holidays or Valentine's Day.
Standard delivery is available Monday to Saturday. Orders placed outside of business hours will be processed on the next working day. We make every reasonable effort to deliver orders on the specified date, but exact timing cannot be guaranteed. Delivery times may vary due to factors outside our control such as traffic, weather, or incorrect recipient details.
If we are unable to deliver your order to the recipient, we will attempt to leave the flowers in a safe place or with a neighbour, and will notify the recipient as appropriate. If a redelivery is required, additional charges may apply at our discretion. It is your responsibility to ensure that the recipient is available to accept the delivery, or that adequate delivery instructions are provided at the time of the order.
We understand that circumstances may change. Should you need to amend or cancel your flower delivery order, please notify us as soon as possible through our website or customer contact channels. We recommend contacting us at least 24 hours in advance of the scheduled delivery date.
Orders can generally be amended or cancelled if we have not started preparing your flowers or dispatched your order. Once the processing or delivery has begun, cancellations or changes may not be possible, or may be subject to a charge equivalent to the value of the products prepared or delivered.
In accordance with the UK Consumer Contracts Regulations 2013, the right to cancel and receive a refund may not apply to goods that are made to your specifications or are perishable, including most fresh flowers. Where applicable, refunds will be processed to the original payment method used, within 7-10 working days.
Flowers Hoddesdon takes pride in delivering fresh, high quality flower arrangements across Hoddesdon and nearby areas. Please inspect your delivery upon arrival. In the unlikely event that your order arrives damaged, incorrect, or does not meet the standards advertised, you must notify us within 24 hours of receipt, providing details and photographic evidence where feasible.
If your complaint is validated, we will offer an appropriate resolution, such as replacement, partial refund, or full refund, as deemed suitable by us. We may require the original item to be returned, at which point we will provide instructions and cover associated costs where applicable.
We are unable to accept returns or provide refunds for items that have been used or are not in their original condition, unless your statutory rights otherwise allow.
We make every effort to ensure that pictures and descriptions of our flower products on the Flowers Hoddesdon website are accurate. However, please be aware that fresh flowers are natural products. Some variety, colour, or size differences may occur, and the availability of certain flowers may vary depending on the season or supply chain issues. Substitutions may be made in line with our Substitution Policy.
Any vases, containers, or accessories shown in product images are included only if specifically stated in the product description.
You may add a complimentary personal message to accompany your flower delivery in Hoddesdon. We reserve the right to refuse or edit messages that are deemed inappropriate, offensive, or contrary to our values.
Flowers Hoddesdon is not liable for any indirect, special, or consequential losses, or for business losses such as loss of revenue, income, profits, or anticipated savings, data, goodwill, or contracts, that arise in connection with website use, online ordering, or flower delivery.
Our liability for any claim in relation to an order will be limited to the total value of that order. Nothing in these terms seeks to exclude or limit your statutory rights, or our liability for fraud, death, or personal injury arising from our negligence, or any matter for which it would be unlawful for us to limit or exclude liability under UK law.
We will not be liable or responsible for any delay or failure to perform our obligations under these Terms & Conditions if such delay is caused by circumstances outside our reasonable control, including (but not limited to) acts of God, adverse weather, strikes, pandemic outbreaks, or supply shortages.
All content, logos, and images on the Flowers Hoddesdon website are the property of Flowers Hoddesdon or used under license. You may not copy, reproduce, or use any content for commercial purposes without obtaining written permission. Fair personal use is permitted.
Your personal data, including your name, address, and payment details, is collected and processed in accordance with our Privacy Policy and UK GDPR regulations. We are committed to protecting your data and using it solely for the purposes of processing and fulfilling your order or for providing you with relevant information about our products and services.
Flowers Hoddesdon reserves the right to change or update these Terms & Conditions at any time. Updated terms will be posted on our website with a revised effective date. It is your responsibility to review these terms prior to placing each order.
These Terms & Conditions, and any contractual or non-contractual disputes arising out of or in connection with your use of our online flower delivery services in Hoddesdon, are governed by the laws of England and Wales. All parties submit to the exclusive jurisdiction of the English courts.
If any part of these Terms & Conditions is found by a court to be invalid, unlawful, or unenforceable, such part shall be severed from the remainder of the terms, which will continue to be valid and enforceable to the fullest extent permitted by law.
These Terms & Conditions, together with our Privacy Policy and any other policies expressly referred to, constitute the entire agreement between you and Flowers Hoddesdon in relation to your use of our website and services. No other oral or written terms will be binding unless they have been signed or expressly agreed by us in writing.
If you need any more information or clarification about these Terms & Conditions, please use the contact options provided on our website. We are committed to providing excellent customer service to all our online flower delivery customers in Hoddesdon and nearby areas.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Hoddesdon, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Hoddesdon.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
