Your Fresh Flowers Guarantee & Returns Policy

Our Fresh Flowers Guarantee in Hoddesdon

At Flowers Hoddesdon, we are committed to delivering fresh, beautiful flowers to households and businesses throughout Hoddesdon and the surrounding areas. As your trusted neighbourhood florist, we guarantee the freshness of our blooms and take pride in our excellent customer service. Our team carefully selects every stem, ensuring a delightful experience with each order. We stand by the quality of our arrangements and want you to be delighted with your purchase, every time.

Damaged-On-Arrival Policy

We strive to ensure that every bouquet and arrangement arrives in pristine condition. However, in the rare event that your flowers or products reach you damaged, please notify us on the same day of delivery. Document the damage by taking clear photographs of the packaging and the affected items. This allows us to quickly resolve the issue for you. Our team will assess the provided information and offer a suitable resolution, whether it’s a replacement or a refund according to your preference.

Freshness Window

We pride ourselves on delivering only the freshest flowers, sourced daily to guarantee maximum longevity. Our arrangements are crafted to last a minimum of 5 days from the date of delivery, provided they are cared for as per the instructions offered. If your blooms fade unexpectedly within this freshness window, and all care guidelines have been followed, please let us know. We may request photographs to better understand the issue, and we’ll happily offer a refund or replacement to meet our freshness guarantee.

Refund and Replacement Options

Your satisfaction is our priority. If there is a problem with your flowers—be it freshness, quality, or damage—within the specified period, we provide flexible options for you. You may choose between a full refund or a replacement delivery at no extra cost. Should you select a replacement, we’ll arrange for fresh flowers to be dispatched to you at the earliest opportunity to ensure you receive the beautiful blooms you expect from a reputable local Hoddesdon florist.

How to Make a Complaint

We value every customer and strive to resolve any concerns as promptly and fairly as possible. If you’re unhappy with any aspect of your order or service, please contact us providing your order details, a description of the issue, and any relevant photographs. Our customer care team will aim to acknowledge your complaint within 24 hours and keep you informed throughout our resolution process.

If you remain dissatisfied with the outcome, you can ask for your concern to be escalated for further review. We are committed to ensuring every customer in Hoddesdon receives both beautiful flowers and fair, friendly service from our dedicated local team.

Your Local Hoddesdon Florist

As a trusted florist serving Hoddesdon’s homes and businesses, we are passionate about ensuring every customer is satisfied. Choose Flowers Hoddesdon for personalised service, a strong fresh flowers guarantee, and quick support for any issue. Thank you for supporting your local florist.